Refund Policy

This Refund Policy explains when you are entitled to a refund for your RPL Access Australia application, and when a refund does not apply. It should be read together with our Terms of Use.

Overview

Refund eligibility depends on the status of your application: whether it was cancelled, whether you were found eligible, whether your assessment has already been successfully issued, and whether you provided complete documentation and communication throughout the process.

Not Eligible Applications

If your application is not cancelled and you are subsequently assessed as not eligible for the RPL pathway you applied for, you will receive a full refund.

After a Successful Assessment

Once your RPL assessment has been successfully issued (your qualification has been granted), no refund is available, as the service has been fully delivered.

ASQA Cancellations

If your application is affected by a cancellation involving the Australian Skills Quality Authority (ASQA), you will need to work directly with the relevant RTO(s) to resolve the matter. RPL Access Australia is not responsible for ASQA cancellations, as our role is limited to liaison services between you and the RTO. Submitting complete documentation from the start significantly reduces the risk of this type of issue.

7-Day Full Refund Window

You may request a full refund within 7 days of your application or payment, provided your application does not fall under the “No Refund” circumstances below.

When No Refund Applies

No refund will be provided in the following circumstances:

• Your assessment has already been completed and issued.
• Your application was cancelled outside of the circumstances described above.
• There was no communication from you during the application process.
• You provided incomplete documents and did not complete the required information.

In the cancelled, no-communication, or incomplete-documents scenarios above, a small processing fee of 4% of the amount paid will be charged, and the remaining balance will be refunded to you.

How to Request a Refund

To request a refund, contact us at info@rplaccess.com.au or via our Contact Us page with your application details. We will review your request against this policy and respond as soon as possible.

Contact Us

Also see our Terms of Use and Privacy Policy.